-*For Exchange* If the Customer Doesn’t Like The Product Then the Customer Is Entitled To Exchange The Products, but in that you have to send us parcel at your own to our address.
Consider the following guidelines for product exchange:
-Exchange is permissible exclusively for the same product category.
-The product must remain intact and unused for eligibility.
-Each customer is entitled to a single exchange transaction.
-It is essential to ensure that all original tags/packing remain intact.
Kindly note that items are eligible for exchange only, and refunds will not be processed.
Address: 401, Oberon Business hub, near Monarch complex, besides Gaurav path, Pal Surat 395009
We Only Get The Products Exchanged if & Only Our Customer Support Team Receives Proper Unboxing Video For The Same.
For Refund/ReturnWe Only Refund If We Can’t Arrange The Same Products After Taking The Order. In Any Other Case, We Don’t Refund.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
Due to hygiene considerations, cosmetic products, once delivered, are non-returnable as they are not reusable.
However, in the event of receiving a damaged, incorrect, or incomplete order, customers have the option to initiate a return within 7 days from the delivery date. To facilitate this process, kindly contact our support team at 1800 889 1071 and provide photos/videos of unboxing and the affected product(s).
houseoftm.com, ensures that customers will not incur any charges for replacements if they receive wrong products, incomplete combo, or damaged items. We are committed to resolving such instances promptly and efficiently.
